At WP Ghost, we stand behind our product and are committed to your satisfaction. However, we understand that each website is unique, and the plugin may not perform the same on all sites. We provide a simple and transparent refund policy to guarantee fairness for all our customers.
Eligibility for a Refund
If WP Ghost does not meet your expectations, we will provide a full refund if you request it within 30 calendar days of your initial purchase. This policy also covers annual renewals, provided the refund request for upgrades or renewals is made within 24 hours of payment.
We recommend using the Lite version of WP Ghost before purchasing the premium version to ensure the plugin’s compatibility with your server configuration. This allows you to test the plugin’s features and functionality without commitment.
Refund Request Guidelines
Refund requests must be submitted within the specified timeframes. Requests made after 30 calendar days of the initial purchase or beyond 24 hours for upgrades and renewals will not be processed.
Before approving a refund, we may request an opportunity to address any issues or concerns you’ve experienced with the plugin. If you decide to proceed with a refund, your WP Ghost subscription will be canceled, and access to premium features will be revoked.
Once a refund is approved, it is processed promptly. PayPal refunds are usually completed within 24 hours, while credit card refunds may take between 5 to 10 business days, depending on your bank’s policies.
How to Submit a Refund Request
To request a refund, contact us through our support page and include your purchase details, such as the date and order number, along with a brief explanation of the reason for your request. Our team will review your request and respond promptly.
Agreement to Refund Policy
By purchasing WP Ghost, you agree to the terms outlined in this Refund Policy. We are committed to providing a positive experience and encourage you to contact us with any questions or concerns. Thank you for trusting WP Ghost to protect and enhance your website!