QUESTION: Let’s say an agency offers this premium plugin as part of its service. Will your team be able to directly support this agency’s clients with any technical issues or other queries?
Whether you choose to install WP Ghost on your personal sites or a client’s site, YOU will be our customer and you will get support from us as long as you have an active subscription – for all sites connected to your account.
However, we don’t provide direct support for your agency’s clients.
With the Whitelabel Option in WP Ghost, we also allow users to customize the link that is usually sent to our Knowledge Base (so that it doesn’t show our branding).
However, you can choose to leave that as is and provide access to our extended Knowledge Base as support to help your customers.