CONNECTION ERROR! Make sure your website can access https://account.wpghost.com

If you’re seeing the following error when trying to activate your WP Ghost license or setup the plugin

CONNECTION ERROR! Make sure your website can access: https://account.wpghost.com

This tutorial will help you troubleshoot and resolve the issue.

What Does This Error Mean?

This error indicates that your WordPress website is unable to connect to the WP Ghost Cloud servers. The most common reason is a firewall or server restriction imposed by your hosting provider, which prevents your website from communicating with third-party APIs like https://account.wpghost.com.

Step-by-Step Solution

Check Your Hosting Firewall Settings

Most likely, your host has a firewall or security layer that blocks external API connections from your site. To resolve this:

• Contact your hosting support team.
• Ask them to whitelist the following IP address on your server:

116.203.193.175

This IP is required to establish a secure connection with the WP Ghost Cloud and activate your license.

Verify After Whitelisting

Once the IP is whitelisted:

• Go back to your WordPress admin dashboard.
• Navigate to WP Ghost > License.
• Try activating your license again.

If the connection is successful, the error message will disappear, and your license will be activated.

Still Getting the Error?

If you’ve whitelisted the IP address but are still experiencing the issue, the problem may be deeper or specific to your hosting environment.

In this case:

• Contact our support team directly.
• Include a screenshot of the error message and your hosting provider’s response if possible.

We’ll help you investigate further and get WP Ghost running on your site.